Impact of E-banking on customer satisfaction level : with special reference to Jabalpur (M.P.)

Abstract

E-Banking has added new dimensions in the Banks’ service delivery mechanism. Banks both public and private sectors have taken a paradigm shift from traditional banking to E-Banking. So as to be competent enough to face new challenges that are coming in the way of Banking system, Banks are now focused on Digital transformation in their operations and practices.

With the advancement in computer and telecommunications,Banks have adoptednew techniques in their applications and to be highly competitive amongst other financial players. There is ashift in the technology available, which has transformed the concept of branch banking to anytime, anywhere and anyhow banking. Change in technologies has created a makeable impact on Banks as well as customers.