The possibility of applying a balanced score card in evaluating theperformance of Iraqi development banks

Abstract

The continuous developments and changes in the economic situation in general and the banking environment in particular, as well as the globalization and the revolution in the field of communication and information, all these called for the need to perform the performance assessment on an ongoing basis in order to identify the strengths and weaknesses in performance and work to address All the problems that may occur, the level of performance of the bank, and keeping abreast of the developments taking place, and because of the importance of the performance evaluation process for all types of commercial banks, both Islamic and specialized, which aims to serve a particular economic sector, This paper deals with a balanced performance card, which is one of the modern methods of evaluation that adopts a range of non-financial dimensions (customers, internal processes, learning and growth) as well as the financial dimension in order to achieve a comprehensive and integrated assessment. For all aspects of the bank. The most prominent conclusions reached were: the possibility of applying a balanced performance card with its four dimensions to evaluate the performance of banks despite the different objectives of these banks and the activities they exercise, taking into account the difference in the objectives and activities of banks in relation to the index The financial dimension of the card. In light of the conclusions reached by the researcher, a number of recommendations have been developed. The most important of these recommendations is the need to stay away from the traditional methods in performing the performance evaluation by the authorities responsible for assessing the performance of the banks and adopting the modern methods including balanced performance card to include financial and non- All aspects of performance in the bank.