Total Quality Management Analysis in It Industry With Reference To Job Satisfaction

Abstract

TQM practices are important to provide customer satisfaction by improved product performance and sustained towards the organizational goal. The objective of this study was to analyse the relationship between TQM practices, process innovation and employee performance. This article presents the findings of a study which examined the relationship between people-related elements of total quality management (TQM) practices and employees’ job satisfaction. Data were collected from 201 employees across 23 organisations in Victoria, Australia. Using Structural Equation Modelling (SEM), TQM was treated as a second-order latent variable measured by five first-order factors (top management commitment, empowerment, training, involvement, and teamwork) and job satisfaction was also treated as a second-order latent variable measured by two first order factors (internal work satisfaction and high growth satisfaction). The findings support the validity of modelling TQM as a hierarchical, second order latent construct and demonstrate its strong relationship with job satisfaction. This study demonstrates the importance of people-related aspects of TQM in predicting job satisfaction. From a managerial and human resource management perspective, TQM can be used for developing high performance work practices.