To Study the Patient Waiting Time versus the Level of Satisfaction at Holy Family Hospital (Hfh), Rawalpindi

Muhammad Zahid Iqbal, Muhammad Aamir, Saleem Abbas


OPD is a window to hospital services and satisfaction of health consumers is related with patients expectations and their actual experiences1 . Patient’s satisfaction is a critical issue for health providers working in a competitive environment with other hospitals can be improved if patients expectation is met and waiting time is reduced coupled with a sound healthcare service 2

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