A Review on Training Protocol at a Five Star Hotel in Chennai

Abstract

 Training protocol is defined as a procedure of transfer of principles from the organization to the employees so that the employee understands the customer expectation and serves them better. Through this technique the customer is satisfied and retained. So training protocols play an important role in competitive advantage over the challengers. RATER system is one of the effective and efficient protocol followed at one of the leading five star hotels in Chennai which is analysed in detail and presented. Future study can be made on this technique based on the requirement in hospitality industry.