“The effectiveness of crisis management in light of the development of social media: A case study in the ministry of interior in the Kingdom of Jordon”

Abstract

The research study aimed to investigate the effectiveness of crisis of management in the development of social media in the ministry case of interior in the Kingdom of Jordon. This research problem with the kingdom of Jordon to a real management crisis affecting the performance development of social media and the purpose of this literature review is to emphasize the increasing importance of social media in crises cases, and how can it be employed as an efficient communication tool in crises management. It clarifies how did social media brought down traditional media barriers, and how it made the stakeholders and the public more informed and empowered, which also contributed to shift the control of ministry reputation and image from the kingdom's side to the social media user's side in environment of democracy Because the Ministry of Interior in the kingdom of Jordon directs the Public Security Directorate; around 50,000 in 2016, the General Directorate of Gendarmerie, and the Civil Defense Directorate to the development of social media in the crisis period.