Customer Satisfaction Aware Scheduling For Utility Maximization in Cloud Computing

Abstract

we take customer satisfaction into consideration to address the problem how to configure their cloud service platforms to obtain the maximum profit becomes increasingly the focus that they pay attention to. Customer satisfaction affects the profit of cloud service providers in two ways. On one hand, the cloud configuration affects the quality of service which is an important factor affecting customer satisfaction. On the other hand, the customer satisfaction affects the request arrival rate of a cloud service provider. This paper adopts the thought in Business Administration, and firstly defines the customer satisfaction level of cloud computing. Based on the definition of customer satisfaction, a profit maximization model is build in which the effect of customer satisfaction on quality of service (QoS) and price of service (PoS) is considered.