The Impact of Training on the Customers of Microfinance Banks in Ado Local Government of Ekiti State

Abstract

The study examined the impact of training on the customers of microfinance banks in Ado local government of Ekiti State, Nigeria. The objectives of the study were to find out if training programmes were put in place for the customers of microfinance banks in Ado local government and the extent in which the training programmes had positive impact on the customers. The study employed descriptive research survey design. The population consisted of all the customers and staff of all the microfinance banks in Ado local government. The total population of the customers was ten thousand nine hundred and that of the staff was thirty. Simple random sampling technique was employed to select 60% of the customers of the banks. All the members of staff were sampled. Five research questions were raised, and three null hypotheses were formulated and tested at 0.05 level of significance. All the null hypotheses were rejected. The finding of the study revealed that there were training programmes put in place for the customers of microfinance banks in Ado local government, but the training seemed not to have positive impact on the customers probably because of the focus of the training. The study therefore concluded that more focus training should be put in place for those who have access to microfinance bank loan.