Satisfaction of Customers towards User Friendly Technological Services offered by Public and Private Sector banks at Palayamkottai, Tirunelveli District

Abstract

Due to advancement of technology, all the sectors induced in tremendous change with full fledged growth and development. Especially in services sector, In banking sector there were improvement in services in the name of Technological Banking Services which is user friendly system to all categories of people. Even though, it is advanced, there are so many problems occur, while using it. It is important to analyse the satisfaction of customers towards technological banking services because it is necessary for each and everyone’s life. The major finding of the study is most of the respondents are satisfied in the factor analysed and few are not satisfied regarding the grievance and behavior of employees working in the bank. Here this study is to analyse and discuss whether really the users get satisfaction regarding the services. It is will be very much useful to bankers as well as the customers.