The impact of Total Quality Management on organisational performance.

Abstract

The concept of Total Quality Management (TQM) has been developed as a result of intense global competition; empirical studies show that TQM has considerable impact on business performance. Indeed, business practice strongly admit and adhere TQM as a management tool for improving organizational performance. Predominantly, TQM is accepted as a cornerstone for organizational excellence and prosperity, as its prime means are continuous development, systematic control, customer satisfaction and monitoring of the processes and many others that are targeted to maintain competitiveness and efficiency.

Importantly, it is highly desired that TQM could become a management philosophy in the organization that is keenly adopted by managers and employees as a facilitating tool and engine for growth.   

The purpose of this paper is to examine this issue and propose the relationship between TQM practices and organizational performance as a whole. Initially, organizational performance will be characterized by competitive advantage, efficiency and financial performance of the company.   Hopefully, the results of this paper will inspire the interested companies in TQM model and present in-depth knowledge of TQM theory and its impacts on business outcomes. Moreover, some managerial implications and scope for future study will be offered at the end.

Nevertheless, if applied wisely, TQM constitute the management system that covers all the aspects of the business process that is consequently aimed to achieve organizational excellence and prosperity.