Helpdesk System design and analysis for new module criteria and updated existing module in PT. SM Life.

Ria Awalliya


Information system and technology is rapidly developing these days. Companies that exist today must have an excellent system in running their business processes in order to surpass their competitors. Therefore, many companies utilizes system and information technology as their core component to achieve their goals. PT. SM Life has several systems that they utilize in their business process and one of them called helpdesk. Despite of the advantages that the system provides, there are also issues on that system that encourage writer to analyze and create a design using a flowchart, DFD, ERD, nominalization and structure table design. The result of this research is a developing system that utilized by PT. SM Life’s staffs as a mediator between user and administrator to receive complaints from user and can be

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