Quality Improvement With Statistical Process Control In The Softwere Industry.”

Abstract

In this context of a worldwide market opening, economy defies with numerous challenges, is no longer enough to produce, the current principles are based on quality as a condition for achieving productivity and competitiveness. And given that the quality is no static, it is constantly being changed,  and because customers are increasingly demanding, any business organization that aims to be competitive it has to innovate. in the Statistical Process Control (SPC) – a Powerful management method which enables quality improvement and waste elimination. This paper suggests the improvement of the quality of a process through the use of SPC in an enterprise of the Software industry makes a brief review of concepts related with the methodology.  It was sought a way to adapt it to the reality of the company.  This review systematic identified from the past studies from 2000 to 2012.  The evidence of SPC application spread throughout the information Technology industry and need more research in this area.