Exploring The Leadership Qualities Of The Hotel Managers From The Perspective Of Employees

Abstract

Leaders play a vital part in the today business context. Effectiveness of the organization determined by the effectiveness of the people who are in the top-level position in the organization. For success at the highest levels, in leadership positions, emotional competence accounts for virtually the entire advantage.

This study focuses on hotels in Pasikudah in Batticaloa district and to achieve the main objective of this study which is to investigate the relationship between Emotional Intelligence and Leadership Effectiveness of the hotel managers from the perspective of employees. In Sri Lanka, hotel industry is more appropriate to fill this empirical gap as very little number of studies has selected hotel industry to study the relationship between Emotional Intelligence and Leadership Effectiveness.

A quantitative survey was carried out with closed structured questionnaire in five selected hotels in Pasikudah. In order to achieve the objective of this study a sample of 152 employees were taken to collect the data and the collected data were analyzed by using descriptive statistics, correlation, and regression analyses.