The Difference of Conflict Management Styles and Conflict Resolution in organization (schools), as a workplace

Abstract

This paper is a review of conflict management styles and conflict resolution from the managers and supervisor’s (principal’s) point of view. Conflict is a predictable fact for any organization. The school Leaders should recognize and be relevant various conflict management techniques and conflict resolution styles in classify to form strong dealings with subordinates. Conflict is a situation when two or more parties are in disagreement. Unresolved confrontation can negatively impact the success of an organization (school). So, leaders (principals) must learn how to address and manage conflict depending on the situation and the people involved. Workplace conflicts may result in absenteeism and affect employee (staff) loyalty. To carry out the goals of this study, relevant reports in the field of conflicts management theories were reviewed as well as school administration. The insights afforded from these reports guided in high performing schools in Batticaloa, Sri Lanka. The researcher explored features of principal’s conflict management style that were evident in high performing schools and required to discover the characteristics of principal’s peaceful management ways. 10 I-AB schools from the total of 64 high performing schools were being selected from research area by Random Sampling Method where Principals, teachers, and non-academic staff and student’s leaders have selected as the respondents of primary data collection to fill up the Questionnaire and face to face interview. And also, secondary data (Documentary) would be utilized to ensure the primary data as supportive documents for the study of conflict resolution management theories. The results showed in addition, Conflicts serve as a learning curve for all organizations. Without conflict, an organization will not improve. Superior and subordinates should learn to resolve the conflicts that occur instead of just avoiding that conflict. Employees should learn and practice the various methods of conflict resolution. Superior and subordinates should start solving conflicts as it is the only way to ensure that conflicts are handled better in the future of organizations.