The Study On The Relationship Between Working Environment And Occupational Stress Among Staff In The Financial Services Industry

Abstract

Employees in many countries increasingly complain about high and rising levels of stress at work. Occupational stress is one of the major problems for staff in the financial services industries, because of the modernization of the industry led to various changes in the working environment thereby challenging the abilities of employees to cope up with it. As stress levels have increased, employers have faced rising medical bills, more accident insurance claims, increased absenteeism, and declining morale. This study examined the research problem of identify the level and relationship between working environment and occupational stress among staff in the financial services industry. Furthermore conceptual model has been developed to link working environment and occupational stress. Quantitative methodology has been applied for this research and questionnaires were used to collect data. The study was based on primary data and secondary data. 100 staff that comprised of non-executives has been selected from six systemically important banks for this study. The respondents were chosen using stratified random sampling method. Percentage analysis, mean and standard deviation have been used for the analysis. Findings have shown that the relationship between working environment and occupational stress is moderate in the banks. These findings would be useful to banking sector to adopt new coping strategies for maintaining good physical and mental condition of the employees of the banks.