Citizen’s Charter Model as an Instrument of Renovation of Public Service Delivery System

Abstract

Twentieth century has passed and we are standing at the threshold of second decade of 21^st century, which is the era of some kind of renovation of old or traditional model which have been dysfunctional to achieve the goals set by policy maker for the wellbeing of citizens. Looking at the past and reviewing the various plans, programmes and schemes for public service delivery, the finding have shown that these schemes have been ineffective and over expansive which led to the criticism for not providing public service well to the citizen. In this regard, citizen’s is one instrument at local level, enhancing the efficiency of bureaucratic apparatus, increasing the peoples satisfaction with respect to quality of governmental services and its delivery in efficient and effective manner to the entitled people,