Improving Health Services: Role of Multispecialty Hospitals

Abstract

Health care is one of the most complex activities in which human beings engage. Multispecialty hospitals are the service organizations. It is important for the hospitals to know the satisfaction level of patients because it is essential to improve quality of services. Relationship between healthcare provider and patients is critical as it influence patient’s satisfaction. Patient satisfaction is one of the primary outcome variables when we considering health related services. Patient satisfaction has become an important performance indicator for the delivery of quality medical care services. The objective of this study is to assess service quality of patients in Multispecialty hospitals. This is descriptive research with cross sectional design. Face to face interview techniques was used from 500 patients on the basis of different variables/factors of service quality : emergency room services, admission and discharge room services, nursing services, physician services, nutritional services, medical services, physical services and access to services.