Challenges Faced By The Select Urban Public Sector Bank Customer’s While Using Atm/ Debit Card – A Descriptive Analysis

Abstract

“Banking is essential, banks are not”. It is noted that, traditional bank branches (bricks and mortar) are going to vanish through innovative banking services i.e. electronic banking and plastic cards which continue to attract new users. The main objective focused in this paper is to measure the challenges faced by the customers’ using ATM/Debit Card offered by selected public sector banks i.e. State Bank of India and Canara Bank. 360 respondents were selected using purposive stratified random sampling. This paper mainly focused on the challenges faced by the customers using ATM/Debit card.