Perception and Ranking of Internet Banking Service Quality from Banker perspective in Public and Private Banks in Egypt

Miran I.Hussien, R. Abd El Aziz, O Giles

Abstract


This paper aims to collect decision maker’s perceptions and ranking of the Internet banking service quality in public and private banks in Egypt, this study uses seven key decision makers were also approached using semi-structured interviews to get the broader picture, where data was interpretively analysed and coded using Nvivo.

Keywords


Internet banking; Electronic Service Quality; Public Banks; Private Banks; Decision maker

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Copyright (c) 2014 Miran I.Hussien, R. Abd El Aziz, O Giles

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