Stress Analysis Among BPOs Employees

Abstract

Outsourcing has become an essential part of the industries in the present era to provide economic balance to the businesses. Multinational companies are looking forward to have their businesses outsourced from India because plenitude of human resources is available here. Earlier, only men were opting for BPO industry for their livelihood, but today a number of women are working in industries. Everything is not green inside the BPOs. In fact, working on metrics, project deadlines, shift the culture, work-life balance etc. have increased stress among employees. Moreover, women working there are struggling with issues like glass ceiling, gender inclusivity, multitasking, etc. This proposal describes how stress operates in the BPO industry and how   stresses are induced   in men and women. The aim of the present study is to analyze and compare stressors and responses to stress by males and females in the BPO industry in India. The study would also sensitize the management of the BPO is regarding their responsibilities to reduce the stress levels of their employees to minimal levels for increasing their productivity by understanding the need of their employees (male and female).These days, some organizations start realizing the importance of stress management to improve their productivity, employee loyalty, reducing the attrition rate and curbing the tendency of their employees for getting gravitated to depression and suicidal tendencies. But still, there is a long way to go for a harmonious and amicable working environment.