A Study of Quality of Work Life with Career Development Practices in BPO industry Pune

Abstract

Quality of work life (QWL) refers to the favourableness or unfavourableness of job environment for people working in the organisation. A good quality of career development practices leads to high quality of work life for both employees and the organisation which is essential to attract, recruit and retain its human resources. The success of any organization is highly dependent on its human resources and that the effectiveness of organizations would be doubled if management could learn how to tap the unrealized potential present in their human resources. Human resources with proper association and impetus can grow and develop their potential in the long run. This study analyse the perception of quality of work life of employees with respect to career development practices in BPO industry. The research design chosen is descriptive in nature and sampling technique is stratified random sampling. A sample of 51 middle level employees was collected using structured questionnaire working in BPO industry Pune. Percentage analysis is the tool that is used for data analysis. It is found that Quality of Work Life with regard to career development practice have high significant in the selected organization and is related to employee commitment to the organization, increased productivity and reduced absenteeism and turnover. Thus career development practices have substantial role to play in satisfying the needs of the employees and how at middle level different aspects are valued and employed for developing a unique and inimitable quality of work life within the organisation for eliciting favourable job-related responses.