Expectation of Employees from Hotel Industry

Dr. Dilbag Singh, Mr Amandeep


The hotel industry employers are facing great deal of problem in retaining the employees, which in turn has ended up as turnover issue in the industry. This is because they are unable to meet the expectations of the employees and create a desirable working environment. Many of the graduates and employees tend to leave or change the organisation when their expectations are not met in the particular organisations. Human resource managers and industry experts have been continuously trying to overcome this issue by trying to find out the expectations an employee have from the organisation. This research papers is an attempt to find out the various factors which are expected by an employee working in hotel industry. A questionnaire was prepared to record the feedback of various operational staff of hotels with different variables which were identified through secondary data and factor analysis method was used to reduce these variables to limited number of factors for easy understanding.

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