A study of Patient Satisfaction and Multispecialty Hospitals with special reference to Physician Services

Abstract

Patients' satisfaction with an encounter with health care service is mainly dependent on the duration and efficiency of care. How empathetic and communicative the health care providers are. It is favoured by a good doctor-patient relationship. The satisfaction of patients coming to hospitals depends on the structure and functions of the medical care system of multispecialty hospitals. The structure of the medical care system is guided by the policies of the government, whereas the functioning of hospitals are mainly depend on those who manage the system. To understand the culture of customer service excellence in hospitals and patient satisfaction, it is required to understand the intangible aspects of perception and expectation that contribute to patient satisfaction.