“Critical analysis of quality management in secondary schools of Hyderabad Karnataka region”

Abstract

Quality in education is an evaluation of the process of educating which enhances the need to achieve and develop the talents of the customers of the process, and at the same time meets the accountability standards set by the clients who pay for the process or the outputs from the process of educating. The present paper emphasis on the application areas of specific key contents of Quality Management tools in managing, leadership, vision & plan statement, evaluation, process control & improvement, Quality system improvement, employee participation, recognition and reward, Education and training. This paper also identifies and uses quality management principles to focus on the needs, expectations, experiences and problems of teachers and students. Survey through Questionnaire and semi-structured interviews has been applied to achieve the aim of this paper. The finding of this research revealed the factors that the secondary school has applied quality management and to a very great extent and also has ensured that the quality management policy is appropriate to its purpose. Critically tried to determine how quality management can contribute for the institutional performance and customer (Parents, learners) satisfaction.