A Study on Service Quality of Selected Hospitals with reference to Trichy

P. Gnanasekaran, R.P. Ramesh


The service and manufacturing are entirely different, because the manufacturing defects may be ratified by the company and the compensation will be possible.  The manufacturing industries would come out from the issues through upgraded products and better price. The service sectors are entirely different; there are limited machines but majority of the work through human beings.  The employees are trying to give best service to the public; the instruction and training are given by the employers to deliver best service to the public.  The hospitals are playing imperative role in the society to save life.  The goodwill of the hospitals would spread through all types of peoples like educated and uneducated patient. The patients have a strong trust that there is a relationship between them and the medical practitioner and it would continue even they come out of the hospital. The care taken by the practitioner on the patients even when they call is also taken in to consideration for the best service provided to them by the hospital. The patients make a credit to the hospital on the basis of the interaction quality between them and the practitioners, nurse and the staff members of the hospital. The patients believe that their needs are fully satisfied in the hospital in all aspects like creating and maintaining a relationship between the provider and the customer in the service sectors.

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