A Study On Patient Satisfaction In Health Screening Department Of A Multi Speciality Hospital In Chennai

Monica . K.A, S.N. Soundara Rajan, K.C. Raja Shree

Abstract


Patient satisfaction is a measure of the extent to which a patient is satisfied with the health care that they received from their health care provider. Patient Satisfaction is very much essential in health care industry .Because in case the patients are dissatisfied with the treatment they get it may defame the hospital. The aim of this study is to assess the patients’ satisfaction in health screening department of a multi-speciality hospital .The main objective is to identify whether the patients are satisfied with the diagnostic procedures done in the screening department. This research is to analyse the opinions about how efficiently the physicians explain the illnesses and treatment procedures. Another aspect of the study is to find out the patient’s opinion on how they are getting treated by the diagnostic technicians in hospital. Data was collected by research method through which survey questionnaire is collected from the 50 patients and analysed for the patients’ satisfaction with the screening department in hospitals.


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