Performance Measurement Of Public Organization By Applying Balanced Scorecard Method

Abstract

Performance measurement is one of the very important factors for an organization. In general, many organizations measure their performance by giving more emphasis on only financial aspects. Balanced Scorecard method provides comprehensive and balanced performance measurement from financial and non-financial aspects based on four perspectives; namely financial, customer, internal business process, and learning and growth perspectives. Balanced Scorecard method can be applied not only to business organizations but also public organizations. This writing will describe characteristics of public organization, performance measurement in public organization, and Balanced Scorecard as the performance measurement in public organizations.