A Critical Analysis Of Deficiency In Services Under Consumer Protection Act, 1986

Anil Kumar


A complaint can be filed under consumer protection act in respect of unsatisfactory services. If the forum is convinced that any of the allegations contained in the complaint about the services are proved, it can provide any of the applicable types of remedy specified in the Act. The consumer has to prove that the services suffered from a deficiency. The term “service” is defined in S.2 (1) (o)[1] as follows:

              “Service” means service of any description which is made available to potential users and includes the provision of facilities in connection with banking, financing, insurance, transport, processing, supply of electrical or other energy, board or lodging or both, housing construction, entertainment, amusement or the     purveying a news or other information, but does not include the rendering of any service free of charge or under a contract of personal service.

[1] The Consumer Protection (Amendment) Act, 2002

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