Teachers Expectations and Perceptions towards Service Quality of Polytechnics of Haryana

Abstract

Conceptualizing the quality of services is much more difficult than for goods. Because  of the tangibility factor, to measure service quality can be difficult, but there are many research approaches to measure that. The quality of sensible service makes the way for an economical and profitable organization.. The study is done to ascertain the quality of technical education since it is important for the sustainable development of Indian economy. In this research the perceptions and expectations of the teachers regarding the service quality dimension specifically tangibility provided by different polytechnic institutions in Haryana are studied.