Investigating Factors Influencing the Implementation of ISO9000 Quality Management System

Abstract

Nowadays acquisition and preservation of customer satisfaction is the most reliable factor for the continuous participation of companies in domestic and foreign markets. Quality is dependent on the needs and expectations of the customer on a permanent revision and evolution. Therefore, it is necessary to take the necessary measures to ensure long-term customer confidence and trust. ISO standards 9000 as the quality system standards, on the one hand, provide the basis for quality improvement and, on the other hand, provide for all stakeholders the confidence that the supplier performs in accordance with what he claims to be. In the present study, the full introduction of the ISO 9000 standards and the A The elements that comprise these standards are described. First, by providing a pair comparison questionnaire and obtaining information from ten experts at the Pars Damavand Asphalt Factory, a multi-criteria AHP decision-making technique improved the criteria for ranking the criteria and the sub criteria. The results of the research show that The operating and operating factors of the organizational structure, with weights of 0.31, 0.24, are considered to be the most effective factor in the implementation of ISO 9000 in the asphalt factory. And values and personnel factors were ranked 0.07%, 0.06%, in the final priorities. Finally, based on the results of the research, suggestions were made to improve the quality of performance through the quality assurance system and the long-term goals of the company. It turned out