360 Degrees Performance Appraisal for teachers as a TQM tool in Higher Education

Abstract

Performance Appraisal which is defined as the process of identifying, observing, measuring and developing human resources in organizations. And is supposing a two way communication process, between employer and employee, bearing in mind that they were originally intended to focus on three areas, development, motivation and recognition of achievement.The Systematic means of measuring and comparing the work processes of an organization with those of others is widely used in industry and the service sector for quality measurement and improvement. Systematic staff appraisal or performance management procedures are generally assumed to comprise an important part of quality management and development in higher education institutions. Past approaches to such appraisal and performance management in higher education have had limited and confused purposes and their contribution to enhanced institutional performance and quality has been minimal. In some cases, the impact has been negative.Implementing 360 degree performance appraisal system is almost comprehensive performance ratings, as employees are given a opportunity to map their competencies. The prevailing quality management systems in higher education also can benefit from this tool. The concept of 360 degree Performance rating of a teacher can be decided by taking views of Principal, Head of the department, teaching staff members, students, and stakeholders and through subject results.This tool encourages staff to develop at all levels and the argument put forth is that as the employees grow in skills and competencies, the organization will thus too and this will be its edge it has to outperform its competitors. In this paper an attempt is made to propose this 360 degree Performance appraisal system for teachers as a TQM tool in Higher Education.