Grievance Redressal Portal

Abstract

Grievance is a primary measure of dissatisfaction. An effective and efficient response to these grievances is an essential index of organization’s performance. The presented model for the Grievance Redressal Portal will have the ability to minimize dissatisfaction and on the other hand it can encourage participation in controlling the quality of the service provided. In this paper, we try to improve the relationship between Students and the Institution by presenting a new model of e-Complaint web service. This paper describes the Grievance Redressal Portal oriented by Web-application which will be used by students in order to make complaints about their dissatisfaction on Institution. This system will be able to handle complaints by recording and giving feedback for each raised complaint. Results of the study can be a good reference to find out student needs from e-complaint.