Impact of Workplace Perception and Servant Leadership on Organizational Citizenship: The Mediating Role of Employee Cynicism

Abstract

The purpose of this study is to analyze the impact of perceived contract violation (PCV), abusive supervision (AS) and servant leadership (SL) on organizational citizenship behavior (OCB) and mediating role of employee cynicism (EC). A survey was conducted and data was collected from 212 respondents from service sector of Pakistan. Confirmatory factor analysis and structural equation modeling techniques were used to analyze data. The findings of this research shows that PCV, AS and SL has significant impact on OCB directly and indirectly. Employee cynicism also played a significant mediating role between independent and dependent variables. This study indicated the antecedents and outcome of employee cynicism and provided guidance to organizations in the related area.