An Empirical Study on Challenges for the Healthcare Services Providers to Enhance the Patient Satisfaction

Abstract

The increasing competition and the constant advancement in technology are a threat to the development of any health care organization especially in cases when there is a lack of capital investment and thereby infrastructure. In case of India as a country various problems have been noticed in the health care industry which either directly or indirectly has also led to a compromise in the quality of the services offered. The study has been attempted to analyze the challenges for the healthcare services providers to enhance the patient satisfaction. The questionnaire has been prepared to collect views of emplyees from five leading multispecialty hospitals of NCR. Around 264 questionnaires were analysed and result indicated that The results firmly indicated that on the overall basis inappropriate patient history is assigned first rank and an important factor in enhancing patient satisfaction.